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One of my goals is to be skilled in all IT service management areas to become an all-encompassing IT Leader. To track my progress, I created this chart indicating my experience with various IT service management practices as outlined by ITIL v4. Since my last update in October 2020, I increased my skillset significantly in the following areas: Measurement & Reporting Supplier Management Workforce and Talent Management The blue areas where I have the least amount of experience are the ones I’m currently concentrating on.

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The challenge Transparency is one of the key elements creating self-managed teams and enabling people to make informed decisions in progressive organisations. Every single activity we conduct at work — recruiting, sales, accounting — is dependent on information processing and knowledge transfer. If we can tap into our collective intelligence, we can accomplish amazing things. And so it’s somewhat surprising how little time we spend on our information architecture — our approach to discovering, storing, and sharing what we know.

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One of my goals is to be skilled in all IT service management areas to become an all-encompassing IT Leader. To track my progress, I created this chart indicating my experience with various IT service management practices as outlined by ITIL v4.

The blue areas where I have the least amount of experience are the ones I’m currently concentrating on.

CONTINUE READING

The question of how to integrate cloud service providers as part of the IT strategy is one of the tougher questions IT leaders are currently facing. In this blog post, I’ll outline our thought process and the conclusion derived. For the sake of this blog post, we’ll peruse the definition of “cloud computing” by NIST: “Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.

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Please find my latest blog post how to implement HSTS here: https://wiedemeier.space/blog/hsts/

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Projects

Black Friday

Scale SAP Hybris-based e-commerce shop for Black Friday

ISO27001

ISO20071 certification of web hosting provider

Shift Left

Service Management: Shift Left

Zorig

Landing Page for local business

Mac

NIBR: Deployment of 750 Macs across 7 sites

iOS

NIBR: Deployment of 2’500 iOS devices

Win7

NIBR: Rollout Windows 7 to 5’000 Clients globally

PKI v2

Novartis International AG, Global PKI Project: Project Manager PKI V2