One of my goals is to be skilled in all IT service management areas to become an all-encompassing IT Leader. To track my progress, I created this chart indicating my experience with various IT service management practices as outlined by ITIL v4.
Since my last update in October 2020, I increased my skillset significantly in the following areas:
- Measurement & Reporting
- Supplier Management
- Workforce and Talent Management
The blue areas where I have the least amount of experience are the ones I’m currently concentrating on.