“Shift Left” is the concerted effort of an organization to increase customer satisfaction and productivity to ensure incidents and requests are handled according to business needs.
Shift left means a changed service philosophy with the business need at its center. Ideally, this leads to an inversion of proof: No more has the customer to complain or proof something does not work, but the service provider has to continuously proof that the service meets (even changing) customer needs.
Establish contracts, vendor relationship and processes to allow an IT organization gradually hand over activties to an offshore team in India.
I even put a lame prezi together to illustrate this: http://prezi.com/elvtwokfgkjx/?utm_campaign=share&utm_medium=copy